JPAS Help & Support Services
JPAS and its subsystem JCAVS can certainly be used effectively, however their Web site is certainly not
the most intuitive or user-friendly. It has a lot of various fields and links on each page, with plenty of
jargon and little explanation. One mistaken click or action could mean violating government regulations,
interfering with someone's access to classified information, or other serious consequences. As could be
expected, this situation has given rise to various entities and commercial Web sites offering to help
manage your JPAS account and your employees' security clearances for you.
Please be aware that although the Defense Manpower Data Center's JPAS Procedures for Cleared
Contractors (appendix A of the document) allow companies to grant JPAS accounts to subcontractors or
consultants, it requires those subcontractors to be "under the direct supervision" of the company. In
other words, if you have someone who is not an employee of your company manage your employees'
security clearances in JPAS, that person must access their account only at your facility. For them to
do that support work off your premises puts your company at risk of being cited for a violation by the
Defense Security Service (DSS). In its own words, the government states that "Violations of the
procedures may lead DMDC to suspend or withdraw JPAS access, terminate the JPAS account, or
exclude culpable companies or persons from access to JPAS for a specified or indefinite period. DSS will
also refer information concerning violations of these procedures to other federal agencies for
consideration of administrative, civil or criminal sanctions when circumstances warrant."
Beware of service providers who offer to manage your employees' security clearances via JPAS while
off your premises.
You can phone the Department of Defense (DoD) Security Services Center (essentially a help desk)
at 1 (888) 282-7682 for free help and support in using JPAS. You can also e-mail them for help at
Make use of the free JPAS training resources described on our Training page.